Returns & Refund Policy — Thessane

Last updated: 13 September 2026

We want every piece in your Thessane ritual to work perfectly. Here's how we handle problems if something's wrong.

Our 30-Day Quality Guarantee

If your order arrives damaged, defective, or faulty, or if it develops a genuine fault within 30 days of delivery, contact us and we'll sort it out — with a replacement or a full refund, your choice.

You will not need to send the item back. Just send us a couple of photos or a short video showing the issue, and once we've confirmed it, we'll process your replacement or refund right away.

What's Covered

• Item arrived damaged or broken
• Item arrived faulty or defective
• Wrong item or wrong variant received
• Genuine manufacturing defect appearing within 30 days of delivery

What's Not Covered

• Change of mind (we're not able to accept the item back for a refund if it simply isn't the right fit for you)
• Damage caused by misuse, or normal wear and tear
• Used or opened breathing strip packs, except where the item itself arrived defective

How to Report an Issue

1. Email us at contact@thessane.club with your order number, a short description of the issue, and 2–3 photos or a short video.
2. We'll review it and get back to you within 1–2 business days.
3. Once confirmed, we'll send a free replacement or process your refund to your original payment method — no need to post anything back to us.

Cancelling Before Dispatch

If you'd like to cancel your order before it ships, email us as soon as possible at contact@thessane.club. If it hasn't shipped yet, we'll cancel it and issue a full refund.

Your Statutory Rights

This guarantee is in addition to, and does not affect, any statutory rights you may have as a consumer under the law of your country of residence.

Contact Us

Questions about an order? Email us at contact@thessane.club and we'll get back to you as soon as possible.