Contact information
Contact Thessane
Thessane is operated by Andrew Augusto, trading as Thessane, based in São Paulo, Brazil.
Email: contact@thessane.club
We answer every email within 1–2 business days, Monday to Friday.
What to include
- Order questions: your order number and, if the item arrived damaged or incorrect, 2–3 photos or a short video.
- Product questions: the product name and, where relevant, the color or size you're considering.
- Privacy requests: the email address used on your order, so we can locate your record.
We don't operate a phone line — email reaches us fastest and gives us a written record of your request.